What is the appropriate size for my body type?
You can find our size chart at the bottom right of each product page on the online store. Here is the link for the size chart :
How do I care for my swimwear?
The best way to help your swimsuit to last longer will be by hand with a gentle soap after a day of use and hang it in the shade to dry.
The style I want to buy is no longer available in my size, what can I do?
You can contact Us at : firstname.lastname@example.org with the model number and size.
How do I know if my order has been placed?
Once your order has been placed, you will receive a confirmation email with an order number. If you haven’t received the email yet, you may have an error in your email address. If so, contact us at : email@example.com
Haven't received my package, what should I do?
Still haven’t received your package and the tracking number indicates that it has arrived at your destination? Send us an email at firstname.lastname@example.org with your order number and we’ll find a solution.
While I was trying my new purchase, I realized that the size I ordered doesn’t fit, how can I return/exchange it?
The satisfaction of our customers is our priority! We accept exchanges done within 7 days. The swimwear must not have been worn and the tags must be attached to the product. You must contact us : email@example.com
Is it possible to have a refund on my online purchase?
For inventory and logistical reasons, we do not issue any refunds. If you have any questions regarding our policy, it will be our pleasure to give you more information. You can contact us at : firstname.lastname@example.org
I live outside of Canada, is it possible to exchange an item from my order?
We cannot exchange items in orders made outside of Canada. In these cases, it will be our pleasure to offer you a merchandise credit without expiration date of the value of your purchase.
I bought my swimsuit on sale, but I would like to exchange it, is it possible?
We do not exchange or offer merchandise credit for discounted items, all sales are final.