If you have any questions or would like more information about our products, shipping, exchanges, contact us by email at gabrielamoreno@email.com .We will respond within 24 hours or the next business day if applicable. You can also contact us directly at the bottom left of the website under the tab “contact us”.

Return and exchange policy


We want you to be completely satisfied with your online purchase. If you change your mind for any reason, or the item doesn’t fit you as you wish, we will accept your return. Please note that for inventory and logistics reasons, we do not issue refunds, only credit store or exchange. 

Your return must meet the following conditions:

 

– Items must be at regular price.
– The item must be returned within 10 days from the date of the order.
– All items must be returned in their original conditions unworn, washed or damaged with the labels and tags attached to the products.

 

By Mail:

Canadian Return:

Return the item making sure that it matches the conditions listed in the Return Policy and include the return card.
Contact us by email at gabrielamoreno@email.com or contact us directly at the bottom left footer of the website under the tab “contact us”. To provide with the return instructions and address.

 

We suggest you opt for a carrier that offers a tracking number. GMPD is not responsible for lost or damaged packages.

 

Please note that shipping costs are non-refundable and that the shipping costs for a return must be cover by the customer unless it is an error on our part.

 

For all refused packages that are returned to GMPD, we will deduct the shipping cost from your store credit
.

 

International return

 

We issue exclusively merchandise credit for international orders. All returned items must be declared as a “Return of Canadian Goods” on the customs declaration. If this mention is forgotten, additional fees may be added. These will be deducted from your merchandise credit.

 

Refund 


For inventory and logistics reasons, please note that we do not issue refundsonly credit store or exchange.

Returns Exemptions


Items that have been worn, washed or damaged by the customer cannot be returned under any circumstances. All items on sale are final sales and cannot be traded or credited.

Cancellation Policy


If you change your mind about your purchase, contact us at gabrielamoreno@email.com and we’ll have a look at it. When an order has already been sent by post, it is not possible for us to cancel it or change its destination.

Defective items


We take the time to inspect all items before sending them to you. We are sorry if the goods are not in perfect condition when they are received. If so, contact us at gabrielamoreno@email.com by sending us a photo of the damaged item. We will send you the return and exchange instructions.

Error in the order

If you have received an item that you have not ordered, please contact us at gabrielamoreno@email.com and we will be able to solve it for you.

Items Sold out


If an item becomes unavailable during the processing of your order, we will contact you immediately by email to keep you informed of the situation and will make a refund on the same method of payment as your purchase as soon as possible.